Welcome to Study Magic Star. These Terms of Service ("Terms") govern your use of our website, services, and educational programs. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.
Please read these Terms carefully before using our services. If you do not agree with these Terms, you must not use our services.
About Study Magic Star
Study Magic Star Pty Ltd (ABN: 12 345 678 901) is an Australian company providing online English language education services. Our registered office is located at Level 12, 456 Collins Street, Melbourne VIC 3000, Australia.
Our Services Include:
- Online English language courses
- IELTS preparation programs
- Business English training
- Academic English courses
- Conversational English classes
- Grammar and writing instruction
- Educational resources and materials
Acceptance of Terms
By using our services, you confirm that:
- You are at least 18 years old, or have parental/guardian consent if under 18
- You have the legal capacity to enter into these Terms
- You will comply with all applicable laws and regulations
- All information you provide is accurate and complete
- You will use our services in good faith and for legitimate educational purposes
Educational Services
Course Enrollment
When you enrol in our courses, you agree to:
- Provide accurate personal and educational information
- Attend scheduled classes and complete assignments
- Respect other students and instructors
- Follow classroom guidelines and policies
- Pay all fees on time according to your payment plan
Course Content and Materials
Our educational content is:
- Protected by copyright and intellectual property laws
- Licensed to you for personal, non-commercial educational use only
- Subject to change based on curriculum updates
- Not transferable to other individuals without our consent
Academic Progress and Assessment
We will:
- Provide regular feedback on your progress
- Conduct assessments according to our academic standards
- Issue certificates upon successful completion of courses
- Maintain records of your academic achievements
Payment Terms
Fees and Pricing
- All course fees are displayed in Australian Dollars (AUD)
- Prices are subject to change with 30 days' notice
- Payment is required before course commencement unless otherwise agreed
- Payment plans may be available for eligible students
Payment Methods
We accept:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal payments
- Bank transfers (for certain payment plans)
- Other payment methods as advertised
Refund Policy
Our refund policy applies as follows:
Cooling-off Period
- 10 business days: Full refund available from enrollment date
- After cooling-off period: Refunds calculated based on unused portion of course
- Administrative fee: $50 AUD may apply to processed refunds
Special Circumstances
- Course cancellation by us: Full refund provided
- Medical circumstances: Refund considered on case-by-case basis with documentation
- Visa refusal: Refund available with official documentation
User Conduct
Prohibited Activities
You must not:
- Share account credentials with other individuals
- Record, copy, or distribute course materials without permission
- Disrupt classes or interfere with other students' learning
- Use our services for any illegal or unauthorised purpose
- Attempt to hack, modify, or compromise our systems
- Post inappropriate, offensive, or harmful content
- Violate any intellectual property rights
- Engage in harassment, discrimination, or bullying
Academic Integrity
We expect all students to:
- Submit original work and properly cite sources
- Not engage in plagiarism or cheating
- Participate honestly in assessments and evaluations
- Report any suspected academic misconduct
Consequences of Violations
Violations may result in:
- Warning or suspension from courses
- Termination of account and services
- Forfeiture of fees paid
- Legal action where appropriate
Intellectual Property
Our Content
All content on our website and in our courses, including but not limited to:
- Text, graphics, images, and videos
- Course curricula and lesson plans
- Software and applications
- Trademarks and branding
Is owned by Study Magic Star or our licensors and is protected by copyright, trademark, and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use our services for personal educational purposes
- Download materials for your own study use
- Print reasonable portions for personal reference
User-Generated Content
When you submit content to our platform (assignments, forum posts, etc.), you:
- Retain ownership of your original content
- Grant us a license to use it for educational and assessment purposes
- Confirm that you have the right to submit such content
- Agree that we may use anonymous examples for educational purposes
Disclaimers and Limitations
Service Availability
While we strive to provide continuous service, we cannot guarantee:
- Uninterrupted access to our platform
- Error-free operation of our systems
- Compatibility with all devices and browsers
- Availability during maintenance periods
Educational Outcomes
We cannot guarantee:
- Specific learning outcomes or test scores
- Employment or academic admission success
- Completion timeframes for individual students
- Results that meet specific personal or professional requirements
Third-Party Services
Our platform may integrate with third-party services. We are not responsible for:
- The availability or performance of third-party services
- Content or policies of external websites
- Technical issues arising from third-party integrations
Liability and Indemnification
Limitation of Liability
To the maximum extent permitted by Australian law, our liability is limited to:
- The amount you paid for the specific service giving rise to the claim
- Re-performance of the service where possible
- Refund of fees for the affected service
Excluded Damages
We shall not be liable for:
- Indirect, consequential, or punitive damages
- Loss of profits, data, or business opportunities
- Damages arising from your misuse of our services
- Technical failures beyond our reasonable control
Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your violation of these Terms
- Your misuse of our services
- Your violation of any third-party rights
- Any content you submit to our platform
Termination
Termination by You
You may terminate your account by:
- Contacting our customer service team
- Following the account closure process
- Completing any outstanding course obligations
Termination by Us
We may terminate or suspend your account if:
- You violate these Terms or our policies
- You fail to pay required fees
- You engage in fraudulent or harmful activities
- We discontinue our services
Effect of Termination
Upon termination:
- Your access to our services will cease
- You may lose access to course materials
- Outstanding obligations remain in effect
- Certificates earned will remain valid
Dispute Resolution
Governing Law
These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of the Victorian courts.
Dispute Resolution Process
- Direct Resolution: Contact us directly to resolve issues
- Mediation: If direct resolution fails, we may agree to mediation
- Legal Action: As a last resort, disputes may proceed to court
Consumer Rights
Nothing in these Terms excludes, restricts, or modifies rights you may have under the Australian Consumer Law or other applicable consumer protection legislation.
Changes to Terms
We may update these Terms from time to time. When we make significant changes, we will:
- Post the updated Terms on our website
- Notify active users via email
- Provide reasonable notice before changes take effect
- Allow you to terminate your account if you disagree with changes
Contact Information
For questions about these Terms or our services, please contact us: